Returns & Exchanges
- How to Join
Click on the [Sign Up] link and complete the form in order to create your account. Once your account is created, you can immediately benefit from our membership privileges such as discounts and reward credits. Also, it saves you all the hassle of filling out your billing and shipping information every time you place an order since you can save your information securely on our site.
- How to order
Order is processed as below:
Step 1: Search for products.
Step 2: Add products to your shopping cart.
Step 3: Log in with a member ID or non-member order.
Step 4: Fill in the order form.
Step 5: Proceed with payment.
Step 6: Complete the order and you will see the order number.
We accept the following forms of payment:
- Shipping Method : Parcel Service
- Shipping Area : US
- Shipping Rate : When applying differential amount between purchase price and shipping fee: Shipping fee will be set according to total purchased price.
- Delivery Time : 11 - 14 days
Shipping Method : Parcel
Service (EMS/PX) - Shipping companies vary depending on each countries.
Shipping Area : Worldwide Shipping except of the Virgin Islands, Puerto Rico, Alaska, and Hawaii at the current time.
Shipping Cost : free on all orders $200 and over / a flat rate of $25.00 for all orders up to $199.99.
Shipping Time : 11 - 14 busniess days
- Customs and Duties
All product prices on our online store are exclusive of any and all duties as well as custom clearance fees.
Taxes are not included in the price of the product and are not charged because we ship from South Korea.
We are afraid that Nerdy is not responsible for all customs fees, tariffs or receiving fees incurred.
Note that your bank might charge you foreign exchange fees over which NERDY and Localised have no control as well.
Please take into
consideration that we only accept qualifying returns but not exchanges. Refunds
are issued once the returned products clear our inspection.
1) An item is eligible for cancellation if:
-you posted a Return request within 24 hours of payment and your order is still
under “Pending” status (if your order is under “Preparing
Shipment” status, please contact our customer service
-the order is delayed for more than 10 days since payment and you have not
received any notification regarding the delay; or
-the ordered item is out of stock.
2) We accept return(s) if:
-you receive a product
different from your order; or
-you receive a defective product.
(1) Post a return
request on our Return forum within three days of receipt. You are required to
attach the photos of the received product(s) and include the item code, the
order number, and the reason for the return.
(2) A customer service representative will be in contact to assist you by email
(3) Items returned must be in their original condition, which includes tags and
any packaging. Also, you need to include a note of your order number, name, and
*Please be advised that returns are accepted ONLY IF you followed the
instructions above and your return request has been approved by our staff.
Returns that are shipped to us without any prior consent are not accepted.
*Please note that EVEN the defective/incorrect item(s) must be returned with
all of the tags and labels intact. The item(s) must be sent in their original
packaging and unworn.
*Please include all contents of the original package and free gifts (if
applicable) in your return packaging.
* Shipping fee for any return caused by our fault will be paid by the company.
However, if EMS’ cash
on delivery is not possible then you can scan the return receipt and either mail
it with the item to return or post an image of it on the forum. The shipping
fee will be refunded once the returned item has arrived.
3) We do not accept return(s) if:
-you are returning the
items just because you changed your mind (on size, color, etc.)
-you are returning shoes, bags, or any other accessories
-the products are damaged due to your mishandling
-your return request is not approved by our staff
The following items are not considered defective:
* Items that are originally manufactured without tags or labels
* Items with creases that may have been made while shipping
* Items with unsatisfactory/incomplete finish due to mass production
4) If there is a missing item from your order:
*Contact our customer
service center by phone or by forum (if you cannot reach us by phone) within 1
day of delivery.
*Please keep all contents of the original package including packaging material
(boxes, plastic bags etc.) with you until you are instructed otherwise.
It takes 3-5 business days to issue a refund for a returned or cancelled order.
Please be advised that your refund may not be processed until the next billing month depending on your credit card issuer's billing schedule.
Pending period for reward store credit:
Your reward store credit issued from orders will be added to your account and stay as Pending for 20 days from delivery before validation to compensate time for exchange or returns. Meanwhile, you are free to spend your available store credit balance.
If you pay for your order with store credit, you are required to spend a minimum store credit of #min_mileage.”
The maximum store credit you can spend on one order is “max_mileage.”
Cancellation of store credit:
Pending credit issued from orders will be automatically cancelled on cancellation or return of the relevant order. Your store credit will be cancelled if you close your account. Also, your store credit will expire if there is no newly issued store credit for three years.